‘I quit my job as a content moderator. I can never go back to who I was before.’; The Washington Post, September 9, 2024

 Beatrix Lockwood, The Washington Post;  ‘I quit my job as a content moderator. I can never go back to who I was before.’

"Alberto Cuadra worked as a content moderator at a video-streaming platform for just under a year, but he saw things he’ll never forget. He watched videos about murders and suicides, animal abuse and child abuse, sexual violence and teenage bullying — all so you didn’t have to. What shows up when you scroll through social media has been filtered through an army of tens of thousands of content moderators, who protect us at the risk of their own mental health.

Warning: The following illustrations contain references to disturbing content."

A Warning on Social Media Is the Very Least We Can Do; The New York Times, June 17, 2024

Pamela Paul, The New York Times ; A Warning on Social Media Is the Very Least We Can Do

"You’re in the middle of a public health emergency involving a dangerously addictive substance — let’s say an epidemic of fentanyl or vaping among teens. Which of the following is the best response?

1. Issue a warning. Tell everyone, “Hey, watch out — this stuff isn’t good for you.”

2. Regulate the dangerous substance so that it causes the least amount of harm.

3. Ban the substance and penalize anyone who distributes it...

Other objections to regulation are that it’s difficult to carry out (so are many things) and that there’s only a correlative link between social media and adverse mental health rather than one of causation.

Complacency is easy. The hard truth is that many people are too addicted to social media themselves to fight for laws that would unstick their kids. Big Tech, with Congress in its pocket, is only too happy for everyone to keep their heads in the sand and reap the benefits. But a combination of Options 2 and 3 are the only ones that will bring real results."

Three Libraries Work with Teens to Pilot VR Program for Mental Health; Library Journal, May 26, 2022

Matt Enis , Library Journal ; Three Libraries Work with Teens to Pilot VR Program for Mental Health

"The Seattle Public Library (SPL); District of Columbia Public Library (DCPL); and Fayette Public Library, Museum & Archives (FPLMA), La Grange, TX, in partnership with the University of Washington (UW), have launched VRtality.org, a website that provides libraries and other institutions with a roadmap for co-designing virtual reality (VR) apps to support the mental health of teens. The roadmap and website were informed by three separate VR pilot programs developed by the three libraries. Librarians worked directly with teen patrons to create the VR programs, treating them as equal partners in the projects...

Harris noted that “co-design really allowed them to feel comfortable sharing their ideas with us, as opposed to ‘we’re instructing, and there’s a right answer.’ The fact that we’re all learning together and building this together, I think that A: It helps us establish relationships with them. And B: It allows them…to suggest some crazy stuff and see where it goes.”"

Yik Yak has returned — and so have reports of cyberbullying, students say; The Record by Recorded Future, February 18, 2022

Emma Vail , The Record by Recorded Future; Yik Yak has returned — and so have reports of cyberbullying, students say

"Yik Yak, an anonymous social media app that was shuttered in 2017 after coming under fire for facilitating cyberbullying, was resurrected last year with an emphasis on new protective measures including anti-bullying guardrails. But students and watchdog groups are already reporting instances of abuse, and say that the new safeguards aren’t enough to stop people from using the app for cyberbullying. 

The app’s targeted consumers are college and high school students, allowing users to post or ‘Yak’ anonymously to others within a 5-mile radius. First launched in 2013 by Furman University students Tyler Droll and Brooks Buffington, the app experienced a rollercoaster of initial success followed by sharp criticism that would lead to its demise in 2017. 

Advertised to be a safer and welcoming space, the app relaunched in August of 2021. New measures were put in place to ensure user safety including a downvote system. Posts that get 5 downvotes by other users are immediately removed from the platform. Yik Yak has implemented a one-strike-and-you’re-out policy that will ban the user from the app if the “violation is serious,” as stated on the website."

Microaggressions Are A Big Deal: How To Talk Them Out And When To Walk Away; NPR, June 9, 2020

Andrew Limbong, NPR; Microaggressions Are A Big Deal: How To Talk Them Out And When To Walk Away

"Kevin Nadal, a professor of psychology at John Jay College of Criminal Justice, has spent years researching and writing books on the effects of microaggressions. As these big structural issues play out, he says it's important to confront the small stuff...

So what would you say are three quick bits of advice on having these difficult dialogues?

Do your own work before you even get there. Read blogs and personal essays, understand the lived experiences of historically marginalized groups, watch documentaries and try to think outside of your own perspective.

Set realistic expectations of what you want from these conversations. Also think about, is this actually helping? Is this a conversation that I view as being helpful in any way, shape or form? It's important to acknowledge that no one is going to learn everything in one conversation overnight.

Always be aware of yourself and your mental health when having these conversations. In a world where we all fought for social justice all the time, we would be getting into productive arguments and fights and having protests every day and changing laws, but we don't and we can't because we're also human and we need to rest. 

But again, think about your role and your positionality, because if you're a person with privilege and you could fight a little bit longer, then do it. But if you're a person of a historically marginalized group, we want you to be alive and we want you to be healthy in order to continue this fight toward justice."