Parents of woman who died of seizure after ChatGPT misguidance sue OpenAI; The Guardian, November 1, 2026

Eric Berger, The Guardian; Parents of woman who died of seizure after ChatGPT misguidance sue OpenAI

"A woman’s death from an epileptic seizure after she received dangerous advice from a chatbot has prompted her parents to sue OpenAI earlier this week.

The legal action is the latest lawsuit that in which plaintiffs allege that a bot provided counsel to a user that ultimately led to their death.

In this case, Bowen Wan, a 31-year-old Chinese software engineer living in Seattle, sought advice from ChatGPT after Amazon fired her, according to the lawsuit.

She needed to find a new job to obtain permanent residency and was concerned that her anti-seizure medication, Lamotrigine, was impeding her ability to speak English. She needed the language skills for interviews...

The plaintiffs allege that OpenAI could have prevented Wan’s death, but failed because it had not built the proper safeguards into the bot when it communicated in Chinese.

OpenAI could have programmed the bot to issue “a categorical warning to every prompt” Wan sent, the suit stated. For example, “I am not a licensed physician. Consult your healthcare provider.”

Wan’s parents are seeking damages for her death and to prevent OpenAI from practicing medicine “without a license on the users of their products”.

An OpenAI spokesperson, Drew Pusateri, told the New York Times that Bowen’s story was “an incredibly heartbreaking situation” but that Wan used a version of ChatGPT that was no longer available.

Newer versions are better at recognizing when a matter needs urgent attention, Pusateri said."

Character.AI bans users under 18 after being sued over child’s suicide; The Guardian, October 29, 2025

Johana Bhuiyan , The Guardian; Character.AI bans users under 18 after being sued over child’s suicide

"The chatbot company Character.AI will ban users 18 and under from conversing with its virtual companions beginning in late November after months of legal scrutiny.

The announced change comes after the company, which enables its users to create characters with which they can have open-ended conversations, faced tough questions over how these AI companions can affect teen and general mental health, including a lawsuit over a child’s suicide and a proposed bill that would ban minors from conversing with AI companions.

“We’re making these changes to our under-18 platform in light of the evolving landscape around AI and teens,” the company wrote in its announcement. “We have seen recent news reports raising questions, and have received questions from regulators, about the content teens may encounter when chatting with AI and about how open-ended AI chat in general might affect teens, even when content controls work perfectly.”

Last year, the company was sued by the family of 14-year-old Sewell Setzer III, who took his own life after allegedly developing an emotional attachment to a character he created on Character.AI. His family laid blame for his death at the feet of Character.AI and argued the technology was “dangerous and untested”. Since then, more families have sued Character.AI and made similar allegations. Earlier this month, the Social Media Law Center filed three new lawsuits against the company on behalf of children who have either died by suicide or otherwise allegedly formed dependent relationships with its chatbots."