Claire Kelley, Library Journal; Prison Library Support Network Volunteers Meet Incarcerated Information Needs with Grassroots Reference by Mail Service
"People who are incarcerated can’t check social media, read any book they want, look up the latest basketball game score, surf the web to look for new shoes, or use online search engines to research a legal question. Traditional library reference services assume patrons have basic freedoms—the ability to check out books or to access the internet. This isn’t the case for prison reference, where answering even simple questions can become surprisingly complex, especially when responses must also meet prison surveillance requirements for length and content.
Willie Kearse has seen how even these constrained reference services for prison inmates are in high demand. Formerly incarcerated for 24 years over a wrongful conviction, Kearse is now the Community Engagement Specialist for Parole Prep, an organization that advocates for the release of people serving life sentences in New York State. "Libraries inside are often limited by strict rules, censorship, and resources going missing,” he said. “If you put in a book request, it’s not even there. You have to go to an outside organization, like [the Prison Library Support Network] PLSN, to get help.”
Established in 2015, PLSN works to meet the information needs of people who are incarcerated through a nationwide letter-writing project. Since the reference by mail program started in 2021, the New York City–based collective of librarians, graduate students, and activists has responded to nearly all of the 3,000 queries it has received from people in prisons across the United States, with the majority of letters coming from Texas, Pennsylvania, Illinois, Ohio, and Florida."
