PittGPT debuts today as private AI source for University; University Times, August 21, 2025

MARTY LEVINE, University Times; PittGPT debuts today as private AI source for University

"Today marks the rollout of PittGPT, Pitt’s own generative AI for staff and faculty — a service that will be able to use Pitt’s sensitive, internal data in isolation from the Internet because it works only for those logging in with their Pitt ID.

“We want to be able to use AI to improve the things that we do” in our Pitt work, said Dwight Helfrich, director of the Pitt enterprise initiatives team at Pitt Digital. That means securely adding Pitt’s private information to PittGPT, including Human Resources, payroll and student data. However, he explains, in PittGPT “you would only have access to data that you would have access to in your daily role” — in your specific Pitt job.

“Security is a key part of AI,” he said. “It is much more important in AI than in other tools we provide.” Using PittGPT — as opposed to the other AI services available to Pitt employees — means that any data submitted to it “stays in our environment and it is not used to train a free AI model.”

Helfrich also emphasizes that “you should get a very similar response to PittGPT as you would get with ChatGPT,” since PittGPT had access to “the best LLM’s on the market” — the large language models used to train AI.

Faculty, staff and students already have free access to such AI services as Google Gemini and Microsoft Copilot. And “any generative AI tool provides the ability to analyze data … and to rewrite things” that are still in early or incomplete drafts, Helfrich said.

“It can help take the burden off some of the work we have to do in our lives” and help us focus on the larger tasks that, so far, humans are better at undertaking, added Pitt Digital spokesperson Brady Lutsko. “When you are working with your own information, you can tell it what to include” — it won’t add misinformation from the internet or its own programming, as AI sometimes does. “If you have a draft, it will make your good work even better.”

“The human still needs to review and evaluate that this is useful and valuable,” Helfrich said of AI’s contribution to our work. “At this point we can say that there is nothing in AI that is 100 percent reliable.”

On the other hand, he said, “they’re making dramatic enhancements at a pace we’ve never seen in technology. … I’ve been in technology 30 years and I’ve never seen anything improve as quickly as AI.” In his own work, he said, “AI can help review code and provide test cases, reducing work time by 75 percent. You just have to look at it with some caution and just (verify) things.”

“Treat it like you’re having a conversation with someone you’ve just met,” Lutsko added. “You have some skepticism — you go back and do some fact checking.”

Lutsko emphasized that the University has guidance on Acceptable Use of Generative Artificial Intelligence Tools as well as a University-Approved GenAI Tools List.

Pitt’s list of approved generative AI tools includes Microsoft 365 Copilot Chat, which is available to all students, faculty and staff (as opposed to the version of Copilot built into Microsoft 365 apps, which is an add-on available to departments through Panther Express for $30 per month, per person); Google Gemini; and Google NotebookLM, which Lutsko said “serves as a dedicated research assistant for precise analysis using user-provided documents.”

PittGPT joins that list today, Helfrich said.

Pitt also has been piloting Pitt AI Connect, a tool for researchers to integrate AI into software development (using an API, or application programming interface).

And Pitt also is already deploying the PantherAI chatbot, clickable from the bottom right of the Pitt Digital and Office of Human Resources homepages, which provides answers to common questions that may otherwise be deep within Pitt’s webpages. It will likely be offered on other Pitt websites in the future.

“Dive in and use it,” Helfrich said of PittGPT. “I see huge benefits from all of the generative AI tools we have. I’ve saved time and produced better results.”"