How to Ethically Respond to Negative Online Reviews; ABA Journal, August 23, 2021

Andrew K. Robertson, ABA Journal ; How to Ethically Respond to Negative Online Reviews

ABA opinion offers best practices for handling online criticism while complying with the professional duty to maintain client confidentiality

"Lawyers receiving a negative online review now have additional guidance for deciding whether or how to respond. In Formal Opinion 496, the ABA Standing Committee on Ethics and Professional Responsibility sets forth best practices for attorneys to address criticism while fulfilling ethical duties to clients. ABA Litigation Section leaders caution that there is no one-size-fits-all solution, however."

The Internet was supposed to foster democracy. China has different ideas.; Washington Post, 7/10/16

Simon Denyer, Washington Post; The Internet was supposed to foster democracy. China has different ideas. :

"President Xi says he wants an Internet that is “clear and bright” but in April told leaders of the country’s top Internet companies, as well as officials and academics, that he did not want to shut down criticism entirely.

Indeed, he called for “more tolerance and patience” toward netizens and said he welcomed online criticism “whether mild or fierce,” as long as it arises from goodwill, the People’s Daily reported.

Authorities then apparently censored negative reactions to his speech on social media."