Andrew K. Robertson, ABA Journal ; How to Ethically Respond to Negative Online Reviews
ABA opinion offers best practices for handling online criticism while complying with the professional duty to maintain client confidentiality
"Lawyers receiving a negative online review now have additional guidance for deciding whether or how to respond. In Formal Opinion 496, the ABA Standing Committee on Ethics and Professional Responsibility sets forth best practices for attorneys to address criticism while fulfilling ethical duties to clients. ABA Litigation Section leaders caution that there is no one-size-fits-all solution, however."
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