The Ethical Dilemma at the Heart of Big Tech Companies; Harvard Business Review, November 14, 2019

Emanuel Moss and Jacob Metcalf, Harvard Business Review; The Ethical Dilemma at the Heart of Big Tech Companies

"The central challenge ethics owners are grappling with is negotiating between external pressures to respond to ethical crises at the same time that they must be responsive to the internal logics of their companies and the industry. On the one hand, external criticisms push them toward challenging core business practices and priorities. On the other hand, the logics of Silicon Valley, and of business more generally, create pressures to establish or restore predictable processes and outcomes that still serve the bottom line.

We identified three distinct logics that characterize this tension between internal and external pressures..."