Showing posts with label customer support. Show all posts
Showing posts with label customer support. Show all posts

Thursday, April 23, 2026

Got an Old Kindle? It Might Not Work Anymore. Here’s What to Do.; The New York Times, April 9, 2026

 Brenda Stolyar, The New York Times; Got an Old Kindle? It Might Not Work Anymore. Here’s What to Do. 

"Earlier this week, Amazon notified its customers via email that, starting May 20, it will end support for Kindle and Kindle Fire devices released in 2012 or earlier. That means you’ll no longer be able to download new content to your e-reader via Amazon’s Kindle Store.

Although you don’t have to stop using your old Kindle immediately, the restricted functionality may force you to consider whether you want to upgrade to a newer version or ditch the Amazon ecosystem altogether.

If you own a Kindle that’s no longer supported, Amazon wants you to buy a new one. The company is offering a 20% discount that you can apply toward one of its new Kindle models, along with a $20 e-book credit that will automatically be applied to your account with the purchase of a new device. The promotion will be valid through June 20, exactly a month after the company ends support for its older models.

Here’s what you need to know about Amazon’s decision to sunset its older e-readers and tablets, and what that means for you."