Showing posts with label COVID-19 vaccine appointments. Show all posts
Showing posts with label COVID-19 vaccine appointments. Show all posts

Friday, April 16, 2021

Online vaccine sign-ups make Internet access a matter of life and death; The Washington Post, March 4, 2021

Claire Park, The Washington Post ; Online vaccine sign-ups make Internet access a matter of life and death

"Getting a vaccine shouldn’t depend on having high-speed Internet service, a computer and familiarity with being online, but it often does. By reviewing digital resources such as The Washington Post’s tracker of vaccinations across the country, residents can stay informed about the coronavirus and sign up for vaccinations online. Yet more than 77 million people in the United States lack Internet at home — and worse, many of them do not have access to a smartphone, making it that much more difficult for them to learn what’s available when and to whom. According to a study from the Pew Research Center, more than 4 in 10 adults with incomes below $30,000 a year don’t have home broadband services or a computer, and 3 in 10 adults in the same income bracket don’t own a smartphone. And even when they are in the loop, these people must also resort to calling state hotlines and waiting for hours on hold to reserve what vaccination appointments remain after many have already been booked online. While some states and communities reserve a number of appointments daily for those calling in, most groups still assume that everyone has the time, Internet service and device to make their appointment on the Web.

Further, Black, Indigenous and Latino people, as well as older adults — the very populations hardest hit by the coronavirus — constitute a disproportionate share of those without Internet access. This means that despite efforts to prioritize vaccinations for those most at risk, people in these communities who lack the Internet service, devices or digital literacy they need to sign up for vaccines online are still left at higher risk of contracting and dying from the virus."

Dysfunctional websites are making it harder for Americans to get vaccinated. Here’s how to fix that.; The Washington Post, March 31, 2021

Drew Altman , The Washington Post; Dysfunctional websites are making it harder for Americans to get vaccinated. Here’s how to fix that.

"Another useful supplement to more consumer-friendly websites would be an 800 number, staffed in multiple languages, with real people answering to help those who aren’t web savvy make appointments. In addition to friends and family helping each other, Facebook groups and apps are springing up to guide people through the website mazes. But a lot of Americans are not tech savvy. Many have sluggish Internet, have only a handheld device or are not online at all. People shouldn’t be penalized for not being plugged in. Many Americans need a human being to help them. A person answering an 800-number would be better than no real-time help, as is often the case today. The media could hold state officials’ feet to the fire if the number works poorly."