Why US libraries are on the frontlines of the homelessness crisis; The Guardian, January 24, 2023

 MacKenzie Ryan, The Guardian; Why US libraries are on the frontlines of the homelessness crisis

"“Many libraries have added social workers to their staff,” said Lessa Kanani’opua Pelayo-Lozada, the American Library Association president, citing a trend that started in the past decade...

When Dowd trains library staff on de-escalation tactics, he hears a lot of comments like, “They didn’t teach me this stuff in library school,” he said. He says he teaches library staff to focus on the behavior they’re seeing. If someone is unhoused and caused a problem, then they have to deal with it. If a multimillionaire is in the library causing a problem, they also have to deal with it.""