CLAIRE WOODCOCK , 404 Media; Librarians Are Being Asked to Find AI-Hallucinated Books
"Reference librarian Eddie Kristan said lenders at the library where he works have been asking him to find books that don’t exist without realizing they were hallucinated by AI ever since the release of GPT-3.5 in late 2022. But the problem escalated over the summer after fielding patron requests for the same fake book titles from real authors—the consequences of an AI-generated summer reading list circulated in special editions of the Chicago Sun-Times and The Philadelphia Inquirer earlier this year. At the time, the freelancer told 404 Media he used AI to produce the list without fact checking outputs before syndication.
“We had people coming into the library and asking for those authors,” Kristan told 404 Media. He’s receiving similar requests for other types of media that don’t exist because they’ve been hallucinated by other AI-powered features. “It’s really, really frustrating, and it’s really setting us back as far as the community’s info literacy.”
AI tools are changing the nature of how patrons treat librarians, both online and IRL. Alison Macrina, executive director of Library Freedom Project, told 404 Media early results from a recent survey of emerging trends in how AI tools are impacting libraries indicate that patrons are growing more trusting of their preferred generative AI tool or product, and the veracity of the outputs they receive. She said librarians report being treated like robots over library reference chat, and patrons getting defensive over the veracity of recommendations they’ve received from an AI-powered chatbot. Essentially, like more people trust their preferred LLM over their human librarian."
