Don't Settle for Normal; Library Journal, May 5, 2020

Meredith Schwartz , Library Journal; Don't Settle for Normal

"We all know this COVID moment is not normal. It can be hard, in the grip of nostalgia for simple pleasures such as meeting with our colleagues or greeting patrons at the door, to remember that second part. But it is vital. Normal wasn’t so great for our unhoused patrons. It wasn’t so great for the people who had to turn to the library for help navigating the health-care insurance exchanges, unemployment, or Social Security because the rest of the safety net had worn thin and too many agencies assumed a digital access and knowledge that is far from universal. Normal wasn’t so great for the kids who only get a square meal at school or the library, or the ones who can’t talk to their parents in prison unless a public library has stepped up with something like Telestory, because access to the phone—and the books and the soap—is being run as a for-profit business.

These may not sound like library issues. But they are, and that’s been driven home by the pressures many systems faced not to close libraries completely in spite of the danger to patrons and staff. If they are library issues when it comes to stepping into the gap, then they’re library issues when it comes to closing that gap for good.

Public library leaders have a place at the table in practically every city and county in America. They have unique insight into the broad spectrum of needs across the whole community, and a unique mandate to meet those needs. It’s clear that it will take extraordinary measures to get this country through the pandemic and back on its feet afterward, and that libraries will need to be an integral part of that. What’s less clear is what will happen next. If we give in to the desire to get back to normal, we are in grave danger of re-creating the conditions that led to so much suffering, and squandering the opportunity to build a better new normal for all. We must keep moving forward, and look to the latest crop of Movers & Shakers to inspire by example."