Ruth McCambridge, Nonprofit Quarterly;
A Library Redeploys in COVID-19:
Another Reason to Love Librarians
"Kim Edson, the head of reader services at the Rochester Public Library, says the staff have reorganized in consultation with local government to become an information hotline during the pandemic. This is part of its commitment to the city’s Continuity of Operations Plan (COOP), “a system of disaster planning that lays out guidance for how specific critical services will continue.”
“One of the special skills we’re able to provide in times of crisis is access to information,” Edson says:
We answer all kinds of questions as part of our normal business. Everyone has a place that they trust, or where they go to get community information. The library serves that purpose for many people.We are constantly working on the list of resources in the community and sharing those resources so everyone’s getting a consistent message."
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