Olivia Solon, The Guardian; Verizon under fire for 'throttling' firefighters' data in California blaze
"Internet service providers (ISPs) are entitled to throttle people who
use excessive amounts of data, depending on the terms of the individual
plan. However, Verizon has a policy to remove restrictions if contacted
in an emergency situations.
“We have done that many times, including for emergency personnel
responding to these tragic fires. In this situation, we should have
lifted the speed restriction when our customer reached out to us. This
was a customer support mistake,” said the company in a statement published on Tuesday.
Harold Feld, from Public Knowledge, one of the organisations bringing
the suit, said: “Companies need to be liable for their actions,”
adding: “Verizon’s response of ‘I’m terribly sorry your state is burning
down, let me sell you this new package’ is not good enough. We need
rules to prevent it from happening in the first place.”"
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