Elyse H. Fox, American Libraries; The Rules of Law: How librarians can help patrons with legal questions
"Librarians are used to being generalists, able to research all kinds of questions. But when someone seeks help filling out a form or understanding their rights, those same staffers may be wary of crossing the line from legal reference to unauthorized practice of law. Moreover, public library collections often have few legal resources for patrons.
Within these limitations, though, library workers can develop their legal reference skills and provide appropriate referrals. The American Association of Law Libraries’ (AALL) 2014 report Law Libraries and Access to Justice offers tips for how to do this. In the decade since this report was released, demand for services has remained high, with many low-income Americans unable to get adequate help for their civil legal problems. Here are some takeaways from the report—and my 40 years in law librarianship—that are still relevant in bridging the justice gap."
