[Kip Currier:
Scott Galloway, clinical professor of
marketing at the New York University Stern School of Business, made some strong
statements about the Facebook/Cambridge Analytica data harvesting scandal on
MSNBC's Stephanie Ruhle show yesterday.
Regarding Facebook's handling of the revelations to date:
"This
is a textbook example of how not to handle a crisis."
He
referred to Facebook's leadership as "tone-deaf management" that
initially denied a breach had occurred, and then subsequently deleted Tweets
saying that it was wrong to call what had occurred a breach.
Galloway also said
that "Facebook has embraced celebrity but refused to embrace its
responsibilities". He contrasted Facebook's ineffectual current crisis management to how Johnson
& Johnson demonstrated decisive leadership and accountability during the
"tampered Tylenol bottles" crisis the latter faced in the 1980's.]
"The chief executive of Facebook, Mark Zuckerberg, has remained silent over the more than 48 hours since the Observer revealed the harvesting of 50 million users’ personal data, even as his company is buffeted by mounting calls for investigation and regulation, falling stock prices, and a social media campaign to #DeleteFacebook...
Also on Monday, the New York Times reported that Facebook’s chief security officer, Alex Stamos, would be leaving the company following disagreements with other executives over the handling of the investigation into the Russian influence operation...
Stamos is one of a small handful of Facebook executives who addressed the data harvesting scandal on Twitter over the weekend while Zuckerberg and Facebook’s chief operating officer, Shery Sandberg, said nothing."
