We’re Only Starting to Grasp the Pitfalls of Using A.I. at Work; The New York Times, June 29, 2026

Noam Scheiber , The New York Times; We’re Only Starting to Grasp the Pitfalls of Using A.I. at Work

Scholars say the “unknown unknowns” of using artificial intelligence in the workplace may be undermining the technology’s advertised benefits.

"In the years since A.I. burst onto the scene, many companies have become aware of flaws produced by the technology and, at times, taken steps to offset them. They know that A.I. models can be biased against certain groups of people, like nonwhites. They know that chatbots can provide confident but incorrect answers to queries. They know that the bots sometimes spill the beans on information that should remain private.

But as companies race to bring A.I. into their day-to-day operations, researchers are discovering more subtle defects."