We Need Transparency in Algorithms, But Too Much Can Backfire; Harvard Business Review, July 23, 2018

Kartik Hosanagar and Vivian Jair, Harvard Business Review; We Need Transparency in Algorithms, But Too Much Can Backfire

"Companies and governments increasingly rely upon algorithms to make decisions that affect people’s lives and livelihoods – from loan approvals, to recruiting, legal sentencing, and college admissions. Less vital decisions, too, are being delegated to machines, from internet search results to product recommendations, dating matches, and what content goes up on our social media feeds. In response, many experts have called for rules and regulations that would make the inner workings of these algorithms transparent. But as Nass’s experience makes clear, transparency can backfire if not implemented carefully. Fortunately, there is a smart way forward."