Showing posts with label customer experience. Show all posts
Showing posts with label customer experience. Show all posts

Thursday, June 15, 2017

Ethics And Artificial Intelligence With IBM Watson's Rob High; Forbes, June 13, 2017

Blake Morgan, Forbes; Ethics And Artificial Intelligence With IBM Watson's Rob High

"Artificial intelligence seems to be popping up everywhere, and it has the potential to change nearly everything we know about data and the customer experience. However, it also brings up new issues regarding ethics and privacy.

One of the keys to keeping AI ethical is for it to be transparent, says Rob High, vice president and chief technology officer of IBM Watson...

The future of technology is rooted in artificial intelligence. In order to stay ethical, transparency, proof, and trustworthiness need to be at the root of everything AI does for companies and customers. By staying honest and remembering the goals of AI, the technology can play a huge role in how we live and work."