Tuesday, April 18, 2017
Rude Doctors, Rude Nurses, Rude Patients; New York Times, April 10, 2017
Perri Klass, New York Times;
"Just how much rudeness is there in the hospital, and who bears the brunt of it?
A few weeks ago I wrote about a study that looked at what happens to medical teams when parents are rude to doctors. In these studies of simulated patient emergencies, doctors and nurses working in the neonatal intensive care unit were less effective in teamwork and communication, and in their diagnostic and technical skills, after an actor, playing a parent, made a rude remark about the quality of the hospital."